PromptOps Support

Need help with PromptOps? You're in the right place.

Contact

Email: abriggs@riteupai.com

When you write in, please include:

  • Your iOS version
  • The PromptOps version (Settings → About)
  • A brief description of what you were trying to do and what happened
  • Steps to reproduce, if relevant

Common topics

Setting up an AI provider

  1. Open Settings → Provider Configuration
  2. Choose a provider (OpenAI, Anthropic, Google, xAI, Ollama, or a custom OpenAI-compatible endpoint)
  3. Paste your API key — it is stored only in the iOS Keychain on your device
  4. For local providers like Ollama, set the base URL (default http://localhost:11434)

API keys never leave your device except as part of an authenticated request to the provider you configured them for.

Adding a custom provider

PromptOps supports any OpenAI-compatible API. Open Settings → Provider Configuration → Add Custom Provider and configure the base URL, model list, and authentication scheme.

GitHub sync

  1. Generate a GitHub personal access token with repo scope
  2. Open Settings → Sync → GitHub, paste the token, and choose a repository
  3. Use Push to upload your data and Pull to download from the repository

iCloud sync

  1. Sign in to iCloud on your device
  2. Open Settings → Sync → iCloud and enable it
  3. Your data syncs to your own iCloud Drive

Import and export

Open Settings → Import/Export to export the full database as JSON or import from a previous export. Use this for backups or to move data between devices.

Evaluations

PromptOps includes rule-based and model-graded evaluators. Build a test dataset, attach evaluators to a suite, and run it from the Evaluate tab. Results are stored locally and available in the run history.

Troubleshooting

App won't open after an update

If the app crashes on launch after a version update, the local database may be incompatible with the new version. PromptOps attempts to recover automatically. If it does not, deleting the app and reinstalling will reset the database. You will lose local data — restore from your last sync or export if you have one.

"Provider request failed"

  • Confirm your API key is valid and has billing enabled at the provider
  • Check that the model you selected is available on your account tier
  • For Ollama or other local providers, confirm the server is running and your device can reach it on the local network

Sync conflicts

GitHub sync uses last-write-wins per file. If you edit on two devices without syncing in between, the later push will overwrite the earlier one. Use Pull before making changes on a second device.

Resetting the app

To start over, delete PromptOps from your device and reinstall it from the App Store. This removes all local data, API keys, and settings.

System requirements

  • iPhone or iPad
  • iOS 26 or later
  • An API key for at least one supported AI provider, or a local Ollama server

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